YOUR ACCOUNT

Leaving Akordia.

You can request deletion from the app or contact our team if you cannot sign in.

In the app

1. Open account settings using your profile icon.
2. Choose Security and account management.
3. Read the Delete account section and follow its confirmation steps.

Read the wallet and recovery warnings before continuing. Account deletion does not erase public blockchain records or reverse a transaction. Preserve any recovery information you need before deleting your account.

Cannot access the app?

Email admin@akordia.com with the subject “Akordia account deletion”. Contact us from your account’s email address where possible. We may need to verify that the request comes from the account owner. Do not include your PIN, codes or wallet keys.

Data retention

Deletion requests are subject to records we must retain for security, dispute handling or legal obligations. Provider-held records may follow the provider’s own retention requirements. Ask our team for the records and retention periods applicable to your account.